We, healthcare providers at EHHC, have committed ourselves to high-quality service in patient care. We have decided to play an important role in shaping the Nursing Home Care future performance through a professional nursing care model that dictates our roles as patient care front liners.

We worked hard to build a patient-focused environment that enables us to deliver better care for our patients. We tracked our patient problems, formulated our actions and built our policies, procedures and protocols to solve them and meet their needs.

We evaluated our performance and operations in relation to our patients’ experience, comments and satisfaction, detected the gaps and educated our staff and built our manpower accordingly.

We succeeded in establishing the base of a nursing care model that fosters a unified, integrated model for care and affiliates us believes and practices with the organization’s overall mission, vision and values.